Privacy Policy

At GenWrite, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our AI writing platform.

Last Updated: January 15, 2025

1. Information We Collect

  • Account Information: Name, email address, password, and profile information you provide when creating an account.
  • Content Data: Text, documents, and other content you create, upload, or generate using our AI writing tools.
  • Usage Data: Information about how you use our service, including features accessed, time spent, and interaction patterns.
  • Technical Data: Browser type, device information, operating system, and other technical identifiers.
  • Communication Data: Messages you send to our support team or through our platform's communication features.

2. How We Use Your Information

  • Service Provision: To provide, maintain, and improve our AI writing platform and related services.
  • Personalization: To customize your experience and provide relevant content suggestions and recommendations.
  • Communication: To send you service updates, security alerts, and respond to your inquiries.
  • Analytics: To understand usage patterns and improve our service performance and user experience.
  • Legal Compliance: To comply with legal obligations and protect our rights and the rights of our users.

3. Information Sharing and Disclosure

  • We do not sell, trade, or rent your personal information to third parties for marketing purposes.
  • Service Providers: We may share data with trusted third-party service providers who assist in operating our platform.
  • Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger or acquisition, user information may be transferred to the new entity.
  • Consent: We may share information with your explicit consent for specific purposes.

4. Data Security and Protection

  • Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
  • Access Controls: Strict access controls ensure only authorized personnel can access user data.
  • Regular Audits: We conduct regular security audits and vulnerability assessments.
  • Incident Response: We have procedures in place to respond quickly to any security incidents.
  • Compliance: We maintain compliance with industry standards including SOC 2 Type II and GDPR.

5. Your Privacy Rights

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can update or correct your personal information through your account settings.
  • Deletion: You can request deletion of your account and associated data (subject to legal requirements).
  • Portability: You can request a copy of your data in a machine-readable format.
  • Opt-out: You can opt out of non-essential communications and certain data processing activities.

6. Cookies and Tracking Technologies

  • Essential Cookies: Required for basic functionality like authentication and security.
  • Analytics Cookies: Help us understand how users interact with our platform to improve the experience.
  • Preference Cookies: Remember your settings and preferences for a personalized experience.
  • Third-party Cookies: Some features may use third-party services that set their own cookies.
  • Cookie Control: You can manage cookie preferences through your browser settings.

7. AI and Machine Learning

  • Model Training: We may use aggregated, anonymized data to improve our AI models and services.
  • Content Processing: Your content is processed by our AI systems to provide writing assistance and suggestions.
  • Data Isolation: Your personal content is not used to train models that serve other users.
  • Opt-out Options: You can opt out of having your data used for model improvement purposes.
  • Transparency: We provide clear information about how AI processes your data.

8. International Data Transfers

  • Global Service: Our service is provided globally, which may require transferring data across borders.
  • Adequate Protection: We ensure adequate protection for international data transfers through appropriate safeguards.
  • Standard Contractual Clauses: We use Standard Contractual Clauses approved by relevant authorities.
  • Data Localization: Where required by law, we maintain data within specific geographic regions.
  • User Control: You can request information about where your data is stored and processed.

9. Data Retention

  • Account Data: Retained for as long as your account is active or as needed to provide services.
  • Content Data: Retained according to your subscription plan and deletion requests.
  • Usage Data: Typically retained for 2 years for analytics and service improvement purposes.
  • Legal Requirements: Some data may be retained longer to comply with legal obligations.
  • Deletion Process: We have automated processes to delete data according to our retention policies.

10. Children's Privacy

  • Age Requirement: Our service is not intended for children under 13 years of age.
  • No Collection: We do not knowingly collect personal information from children under 13.
  • Parental Rights: Parents can request deletion of their child's information if collected inadvertently.
  • Verification: We may implement age verification measures to ensure compliance.
  • Educational Use: Special provisions may apply for educational institutions using our service.

Exercise Your Data Rights

You have the right to access, correct, delete, or export your personal data. Contact us to exercise any of these rights or if you have questions about our privacy practices.

support@genwrite.co

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of our service after such changes constitutes acceptance of the updated policy.