Refund Policy for GenWrite
Effective Date: 25 July 2025
At GenWrite, we are committed to delivering a high-quality experience. If you are not satisfied with your purchase, you may be eligible for a refund under the terms outlined below.
7-Day Refund Policy
You can request a full refund within 7 calendar days of your initial purchase if:
- You are unsatisfied with the service.
- You have not excessively used or abused the platform (e.g., generating hundreds of articles within 7 days).
- Your request is reasonable and includes a brief explanation of the issue.
Eligibility Criteria
To be eligible for a refund:
- The request must be made within 7 days of your first payment.
- Refunds are only available for first-time purchases. Renewals or recurring charges are non-refundable.
- Refunds are not available for abuse, spamming, or violation of our Terms of Service.
- Subscriptions purchased via third-party platforms (like Google Play, Apple App Store) must be refunded through those platforms directly.
How to Request a Refund
To request a refund, please contact us at:
📧 Email: support@genwrite.co
Include the following:
- Your registered email address
- Date of purchase
- Reason for refund
Our team will review your request and respond within 2–4 business days.
Non-Refundable Situations
We may deny refunds if:
- The 7-day period has passed.
- Substantial usage or abuse of the platform is detected.
- You’ve received significant value (e.g., content downloads or AI usage beyond typical trial intent).
Changes to This Policy
We reserve the right to update or change this Refund Policy at any time. Updates will be posted here with a new effective date.